Template frequently asked questions
1. What are the advantages of purchasing a website template?
The major advantage is price: You
get a high quality design for just
$20-$70. You don't have to hire a
web designer or web design studio.
Second advantage is time frame: It
usually takes 5-15 days for a good
designer to produce a web page of
such quality.
2. What do I receive when I
order a template?
After you complete the payment
via our secure form, then you will
receive a confirmation email with
link(s) to download .zip(s). The
.zip file(s) contains the following:
PSD file(s), HTML file(s), fonts and
advanced clipart library.
You will need unzipping software
to open the .zip archive. Windows
users may visit
www.HotScripts.com or
www.WinZip.com. Mac users may
visit
www.StuffIt.com.
3. In what formats are your
templates available?
Website templates are available
in Photoshop and HTML formats. Fonts
are included with Photoshop file. In
most templates HTML is compatible
with Adobe GoLive, Macromedia
Dreamweaver and Microsoft Frontpage.
4. What am I allowed and not
allowed to do with the templates?
You may:
• Build a website using the
template in any way you like.
You may not:
• Resell or redistribute
templates (like we do).
• Claim intellectual or exclusive
ownership to any of our products,
modified or unmodified. All products
are property of content providing
companies and individuals.
• Make more than one project
using the same template (you have to
purchase the same template once more
in order to make another project
with the same design)
5. What is the difference
between unique and non-unique
purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means that
other people can buy the template
you have chosen some time later.
UNIQUE PURCHASE:
Exclusive purchase guarantees
that you are the last person to buy
this template. After an exclusive
purchase occurs the template is
being permanently removed from the
sales directory and will never be
available to other customers again.
Only you and people who bought the
template before you will own it.
6. Is it reasonable to make
unique purchase of template that was
already purchased before?
Yes. Because there is very small
chance that you will find the same
design on the net. There are more
than 3,000,000,000 webpages online
now according to statistics on
www.google.com.
7. Is the license a one-time
fee payment?
Yes, the payment for your
template is a one-time fee without
any additional charges. After
purchasing you may use the template
as many times as you need for one
website.
8. Is it possible for me to
pay one price and have access to all
downloads for a certain amount of
time?
Sorry, we do not provide
membership based services.
9. I would like to make
payment by company check. Is that
possible?
Please use MoneyBookers payment
option. They accept payments by
check
10. Is there any return
policy?
Since our company is offering
non-tangible irrevocable goods we do
not issue refunds after the product
is shipped, which you are
responsible for understanding upon
purchasing any article at our site.
Please make sure that you've
carefully read 'sources available'
section. We only make exceptions
with this rule when the product
appears to be not-as-described on a
case by case basis in agreement of
the parties concerned. The deadline
for any refund claim is one week
after the delivery date.
11. I ordered a template but
haven't received the download
information.
In this case please contact our
Billing Department via
support chat or e-mail
(billing@template-help.com).
12. I was billed twice. I
received 2 emails from merchant
Make sure that these charges have
different order IDs. If it is so,
contact our billing department.
13. Is it possible to
reactivate my download link if it
was deactivated after 3 days?
Yes. Please contact our billing
department and they will reactivate
your link.
14. I would like to purchase a
template, but it is not available on
the site anymore.
The template has been sold out
for exclusive price. Look for
similar templates in our collection!
15. How can I modify a
template to suit my particular
website?
Please visit our
Help Center Section to get
detailed information.
16. Are your templates
Microsoft FrontPage compatible?
Most of templates come with HTML
that is compatible with Adobe
GoLive, Macromedia Dreamweaver and
Microsoft Frontpage. Please check
the 'sources available' field in the
template preview window.
17. What is Adobe Photoshop?
Adobe Photoshop is the world's
most popular graphics editing
package. You can find more info
about Photoshop and download a free
trial version at Adobe website.
18. What software do you
recommend for making HTML?
We think that Macromedia
Dreamweaver is the best.
19. How can I modify flash
portion of the template?
You need to use Macromedia
FlashTM to edit animated part of the
template. Please visit the site of
the developer:
Macromedia - click here
20. When I try to open the
flash fla file, I get an error
Unexpected file format.
This means that .fla file is
incompatible with your Flash
version. Please install Flash MX to
edit this file or get in touch with
our support personnel to have the
file converted to appropriate
version.
21. Can I edit flash template
in Swish?
No. Our flash templates can be
edited only with Macromedia FlashTM
22. Can I change the pictures
on the flash animated website and
put my own pictures instead?
Yes, you can.
23. What is the best place to
find photos/images for modification
of my template?
We recommend you to purchase
images from www.medkid.com
24. I was wondering if you
could give me the contact info for a
particular designer?
Sorry, our corporate policy
prohibits direct contacts with
contractually obliged designers.
25. Is it possible to use your
templates to develop websites for my
customers?
Yes. It is perfect for designers
who want to offer their customers a
high-quality design and also save
time and money. Mind that when you
purchase the template with ordinary
or exclusive licence you're entitled
to create only one project (one
domain name).
26. Can I put low resolution
thumbnails of templates on my
website for my clients to choose
designs?
Yes, of course.
